THIS IS HOLLAND - Frequently Asked Questions
Frequently Asked Questions

If your question isn’t below, please don't hesitate to contact us.
FAQ

How can I visit THIS IS HOLLAND?

It is necessary to book tickets online and reserve a time slot. This applies to any type of ticket.
We kindly ask you to stick to the corona-proof measures:
• Wear your mouth mask (also available for € 1.00)
• Keep a distance of 1.5 meters
• Our employees give instructions
• Contactless payment

Read more about a safe visit below.

 

How can I visit with the I Amsterdam City Card?

You can reserve a timeslot by calling to +31 20 215 3008, emailing to info@thisisholland.com or SMS/Whatsapp to +316 4257 6521. Mention the date and the preferred timeslot and number of adults/children. Please make sure your City Card is valid at the time of your visit.

 

I have expired tickets for THIS IS HOLLAND, what now?

Tickets bought on our website will stay valid when unused. If you have a new date + timeslot in mind, you can send us an e-mail at info@thisisholland.com with your reference number(s) and we will send you your new tickets. 

Which COVID-19 precautions are taken at THIS IS HOLLAND and which rules apply?

Within THIS IS HOLLAND we fully adjusted to all the guidelines set by the RIVM and the 1,5 meter society. The health and safety of our guests and employees are very important to us, that’s why we took the following measures:

1. We make sure there is 1,5 meter distance between households within the building
We only allow a limited amount (30) of guests per time slot, who we ask to book tickets online beforehand. Because there are less guests per timeslot, we can guarantee enough space. In addition our pre shows are taking place in two separate spaces. Because we divide the amount of guest between these spaces, we optimize the experience and secure the desired distance at the same time. During the 5D Flight Experience you are seated in a bench. In total we have 4 individual benches, separated over 2 floors with over 4 meters between each bench. Because of this everyone can enjoy the amazing flight safely.

2. We provide sufficient and clear information
We inform our guests how they can enjoy our experience in a safe way. All of the information can be found on screens and information points and the route to follow is indicated through signage which can be found throughout the building. On more crowded places in the building we created squares for our guests to stand so that the desired distance can be kept and we make use of a separate entrance and exit. Our employees are informed, ready to help you and will ensure that the guidelines are followed correctly.

3. We provide additional hygiene measures
There will be disinfection points throughout the building and we clean contact points such as door handles, iPads and toilets extra often. If needed, we provide personal protective equipment.

What can I do myself?

  • Only visit THIS IS HOLLAND when you are healthy. Stay at home when if you’re in the risk group or when you’re not feeling well.
  • Visit THIS IS HOLLAND by bicycle, car or walking.  More information about reserving a parking spot can be found on adam-parking.com
  • Keep at least 1,5 meters distance from other guests and employees
  • Don’t shake any hands
  • Cough or sneeze inside your elbow
  • Wash your hands on a regular basis
  • Pay contactless
  • Follow the guidelines of the THIS IS HOLLAND team
  • Be kind to one another
 


How long does a visit to THIS IS HOLLAND last?

A visit to THIS IS HOLLAND lasts 1 hour on average. The experience contains 4 shows:

  1. The Netherlands in the past;
  2. The Netherlands of today;
  3. The Flight Experience;
  4. Holland Lounge.

Together these shows will last around 1 hour.



When can I not participate in the Flight Experience?

For safety reasons, you are not allowed to participate in the Flight Experience if you:

  • are younger than 4 years old and/or shorter than 100 centimeters;
  • are pregnant;
  • have a history of heart and/or circulatory complaints or hypertension (pacemakers, heart disease);
  • are recovering from surgery on the back or neck;
  • have epilepsy


How easy is it to get to THIS IS HOLLAND?

THIS IS HOLLAND can be reached quickly and easily by car and public transport. A free shuttle ferry from outside Central Station Amsterdam takes you across the IJ (the crossing takes four minutes) and then it’s a two-minute walk to THIS IS HOLLAND. You can also park your car at the parking garage of the A'DAM tower. For a detailed route description click here.



I have inner ear- or balance problems or any level of motion sickness, should I ride the Flight Experience?

We advise people with inner ear- or balance problems or any level of motion sickness not to ride the Flight Experience.



Is THIS IS HOLLAND also suitable for physically challenged persons?

THIS IS HOLLAND is accessible for wheelchairs and wheeled walkers. Our guests who use wheelchairs may enter the Flight Experience only if they are able to transfer from their wheelchair to the ride seat by themselves or with the assistance of a companion. Electric wheelchairs/scooters with a maximum width of 90 cm will be able to enter the experience.  People with disabilities can make use of the lift near the entrance. They will be guided by an employee during this moment.

If you prefer more information or have any questions, please contact us via +31 20 215 3008 or via info@thisisholland.com



Are there group reductions?

If you plan to come with a group (15+) please contact the reservations department for a personalized offer. You can reach us daily on 020-215 3008 or via sales@thisisholland.com.


I have not received my ticket(s), what should I do?

Sometimes you cannot find the confirmation mail with the tickets that were sent to you in your inbox. We recommend checking your inbox as well as your spambox thoroughly. Please remember that all e-mail messages are sent to the e-mail address you provided as part of the ordering process. If you still cannot find the confirmation mail with your tickets after these tips, please contact us.


Is there a possibility to drink and eat at THIS IS HOLLAND?
Our coffee corner is temporarily closed due to the new COVID-19 measures. The consumption of food brought along is not allowed.


In what language is the Experience?

The spoken shows at THIS IS HOLLAND can be experienced in Dutch or English. For groups we also offer subtitles in German, French, Italian, Spanish, Japanese and Chinese (on request). During the Flight Experience you can enjoy specially composed music.



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